CUSTOMER CARE


ORDERING ON LANVIN.COM

Pre-order

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.

  • If you have placed an order consisting of items that are currently available as well as pre-order items: if you wish to receive the available items before the pre-order ones, please contact our Customer Care.
  • If you have placed an order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date.

In any case, you will receive a confirmation email as soon as the package is shipped. The purchase of pre-order items can be made with Credit Card only. Once you complete your order, we will ask your bank to verify the supplied details; the validity of your credit card could be confirmed through a payment authorization of 1 Euro. This authorization is not a charge: Lanvin.com will charge your card only once the package is being shipped.


Promotional codes

The Lanvin.com promotional codes give you access to exclusive offers. To receive our promotional codes, subscribe to our newsletter.

To take advantage of a promotion, enter the code in the appropriate field at checkout and click "Apply". Only one promotional code can be used for each order.

If the code doesn't work, please refer to the newsletter to check the dates of the promotion and which products and categories it can be applied to


Cancel my order

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be canceled. The package can be returned as indicated in our Return Policy.