Terms and Conditions of Sales

Product Availability and Authenticity

LANVIN products available for purchase online include handbags, wallets, shoes, luggage, jewelry, gifts and ready to wear. All products are subject to availability; and we reserve the right to limit the quantity of products we sell; take and accept only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to take or fill your order.

We guarantee the authenticity of all products purchased through LANVIN online. LANVIN products are crafted with the highest quality materials, design and workmanship.

How to Purchase

Depending on availability, purchases may be made either directly through LANVIN.com or through the assistance of our online personal assistants. Online purchases from this section of the website may be made by residents of Hong Kong, for delivery in Hong Kong.

We are unable  to deliver online purchases to other Asian places at this time, and we invite our customers to visit LANVIN.com for the list of the countries where our online shop is available.

PRICING

Prices displayed on the LANVIN website are in Hong Kong dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled and you shall have no claim against us.

Title to products you order on this website passes to you on our receipt of payment from you.  Risk of loss or damage to products passes to you when your order is accepted by us.

PAYMENT

LANVIN accepts only the following credit cards payment for online purchases:

• Visa
• Mastercard
• American express

For added security, your billing address at Lanvin.com must exactly match the address in the record of your credit card company. The processing of your order may be delayed if these addresses are different.

We do not accept:

• Personal checks
• Money orders
• COD
• Layaway plan

Please note that gift certificates cannot be used for online purchases.

The transaction will be charged and your credit card will be debited at the time you submit your order.

Changes and Cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to

hk-onlineassistance@lanvin.com.

We will make every effort to accommodate your request. However, please note that orders are processed as quickly as possible and that, once an order has been submitted, we cannot guarantee the purchase can be cancelled or modified. Please also refer to our return instructions included with your shipment.

If you would like to purchase a different product, please visit our website or contact a LANVIN online personal shopper via email at hk-onlineassistance@lanvin.com.

PACKAGING

Products purchased from LANVIN online arrive packaged in a manner suitable for gift giving.

PICK UP IN STORE

Online purchases can be collected in our Lanvin Boutique at the address below:

Shop 3, G/F & M/F, New Henry House,

10 Ice House Street, Central, Hong Kong

A shipping confirmation will be emailed to you as soon as your purchase is available to be collected at the boutique.

No delivery cost for the pickup in store option.

If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to hk-onlineassistance@lanvin.com

SHIPPING AND DELIVERY

Please note that, for security reasons, LANVIN online purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses.

All purchases are shipped via DHL. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by the shipping method. Orders are processed and delivered Monday through Friday, excluding holidays. LANVIN cannot be responsible for unanticipated delays.

Shipping Method and Fee:

DHL Domestic Express, HKD 100

Destination: Hong Kong

A shipping confirmation will be emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. In addition, we will email a delivery confirmation once we receive notification from DHL that your purchase has been delivered.

If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to

hk-onlineassistance@lanvin.com

RETURNS AND EXCHANGES

For online purchases, LANVIN will accept merchandise in its original condition for a full refund/exchange when accompanied by the original sales invoice and in accordance with our Returns / Exchange Policy. Please note that we cannot accept merchandise that has been worn, used, altered or damaged. Returns/Exchanges will be processed within 5-7 business days of receipt.

Easy-to-follow instructions for returning/exchanging merchandise are included with each shipment. Please note that returns and exchanges must be made through LANVIN.com and in accordance with such instructions and that returns and exchanges are not accepted at Lanvin stores.

Full-priced and sale merchandise must be returned/exchanged within 7 days from date of delivery, excluding items marked as ''Non-returnable''. The full amount of the return will be credited to the original credit card used. Your credit card account will be credited upon processing of the returned item, and the credit should appear on your next statement.

Please note that shipping costs will not be subject to refund unless there was an error made by LANVIN in the original shipment. Please note that a different return/exchange policy may apply to in-store purchases.

Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once the return/exchange has been processed.

We recommend that you ship returned merchandise via DHL or insured parcel post for tracking purposes and that you request adequate insurance to cover the purchase price of the shipment. LANVIN will not assume responsibility for reimbursement or compensation in the event that return/exchange packages are lost, stolen, or mishandled.

Please note that certain items are shipped with a return/exchange tag attached.
Returns and exchanges on these specific items will only be accepted if the label remains intact and the return instructions above are followed.

LANVIN reserves the right to decline return or exchange of any merchandise that does not meet the above requirements in LANVIN’s sole discretion.

The exchange of an item purchased on LANVIN.com, involves an easy two-step process. First, please begin by making an online selection to identify and to purchase the replacement item. Second, return the original item by following the steps outlined in the previous section. Please note that the returned item must be received by LANVIN in its original condition and that new orders are subject to LANVIN having available merchandise on-hand. Shipping charges for any returned item(s) are the customer’s responsibility, unless there was an error made by LANVIN in the original shipment.

Please contact LANVIN at hk-onlineassistance@lanvin.com to ensure that you do not incur an additional shipping fee on the replacement item.

Your exchange item(s) will be sent to you via DHL at no additional cost.

REPAIRS

Products in need of repair may be mailed to the appropriate address below:

eLANVIN
c/o Lanvin Boutique

Shop 3, G/F & M/F, New Henry House,

10 Ice House Street, Central, Hong Kong

 

Please enclose a detailed repair request, your contact information, and the original sales invoice. We recommend that you package the item securely and ship it via insured mail. Please allow approximately 4 weeks for a repair assessment. Detailed repair information and a repair charge estimate will be sent to you once the assessment has been completed.

ERRORS AND INACCURACIES

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website be completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability of products, and product information. We reserve the right to correct any such errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

Security

LANVIN uses appropriate security measures to protect the information you provide to us. However, while we take reasonable steps to protect this personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this breach is due to our gross negligence.

Contact Us

For product or online order related inquiries please contact us via email at

hk-onlineassistance@lanvin.com

and we will endeavor to assist you as promptly as possible.

Please note that we are available Monday-Friday from 9AM-6PM(EST), excluding holidays.

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